Prestige Automotive Group is seeking an experienced Automotive Service Manager to advance our automotive service & repair department at Mercedes Benz of St. Clair Shores.

You will be responsible for managing a team of service advisors, automotive technicians, and porters while scheduling vehicles for service, ensuring top-notch customer satisfaction, and maximizing departmental profitability. We are seeking a highly motivated and effective leader who believes in providing excellent service and ensuring that our customers have a stellar maintenance & repair experience.

Compensation:

• $125,000 - $150,000 average annual salary
• BCN/BCBS Health insurance
• Delta Dental, VSP -Vision Insurance
• Company-Paid Life Insurance
• 401(k)
• Paid Holidays and Vacations

Responsibilities include but aren’t limited to:

• Managing appointments, processing repair orders, quotes and invoices
• Managing customer support via phone and face-to-face at the dealership
• Qualifying customer problems and logging them for technicians to review
• Ensuring customer approval for all remedial work to be carried out
• Managing our range of vehicle parts and accessories
• Internal coordination of service work to adhere to commitments made to customers
• Manage costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle

Specific skills include but aren’t limited to:

• Supreme talent at managing people & departmental performance is required
• Exceptional phone and communication skills
• Must bring a positive, upbeat "CAN-DO" attitude to this role and be completely comfortable managing, coaching, and training team on the "How to's" of upselling to customers.
• Excellent follow-up and follow-through skills to ensure client satisfaction
• Must have the ability to communicate technical information in non-technical terms to customers, upper-management, vendors, and guests.
• Ability to evolve and adapt to changing business needs

Job Type: Full-time

Pay: $125,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• No weekends

Shift:

• 10 hour shift
• 8 hour shift

People with a criminal record are encouraged to apply

Experience:

• Automotive Service Manager: 5 years (Required)
• Dealership: 5 years (Required)

Work Location: In person